Shipping Policy

At Rapunzel Imports, we strive to deliver your products as quickly and efficiently as possible. All orders are managed and processed with the highest standards of security to ensure reliability from our global distribution centers to your doorstep.

Order Processing
We process your order within 24 to 48 hours during business days. Please ensure your contact details — name, email, and address — are correct. If you notice any errors, contact us immediately at contact@rapunzel.com.

Shipping Times
Standard Transit Time: 7 to 20 business days.
Maximum Delivery Time: In exceptional cases, delivery may take up to 30 business days.

Shipping Costs
We believe in transparency with no hidden fees at checkout. We offer the following shipping options worldwide:
Standard Shipping: FREE for all orders.
Express Shipping (Priority Handling): $9.99.

Tracking and Delivery
Once your order is shipped, you will receive a tracking code via email. Rapunzel Imports remains responsible for ensuring your order reaches the address provided. If your package is lost in transit, please contact our support team for a resolution. Please allow 3–5 business days for tracking information to update in the system.

Modifications and Cancellations
You may request modifications or cancellations within 12 hours of purchase. After this period, the order has already entered the fulfillment process and cannot be changed. Please check your details carefully before finalizing your order.

Promotional Codes
The discount code FIRST1 is valid for a 10% discount on the total purchase value, including Free Worldwide Shipping on all eligible orders. Only one coupon can be used per customer.

International Orders
Rapunzel Imports is not responsible for any taxes, duties, or customs fees applied by local authorities. Any delays caused by customs entities are outside our transit time estimates.

Contact
Email: contact@rapunzel.com | Website: rapunzel.com