Exchange Policy

At Rapunzel Imports, we strive to deliver your products as quickly and efficiently as possible. All orders are managed and processed with the highest standards of security to ensure reliability from our global distribution centers to your doorstep.

1. Exchange Period
You have up to 30 calendar days from the date of delivery to request an exchange. The product must be in its original condition, unused, and with all original packaging, tags, and accessories intact.

2. How to Request an Exchange
To start the process, please contact our support team at contact@rapunzel.com. Provide your order number and specify the item you wish to exchange and the new item or variation you would like to receive.

3. Shipping Costs for Exchanges
Customer Choice: For exchanges requested due to personal preference (such as length, color, or texture), the customer is responsible for the return shipping costs.
Defective or Incorrect Items: If the exchange is due to a manufacturing defect or an error on our part, Rapunzel Imports will cover all shipping and replacement costs.

4. Hygiene and Safety Restrictions
For health and safety reasons, hair products that come into direct contact with the scalp can only be exchanged if the original seal is unbroken and the item has not been tried on. In cases of proven manufacturing defects, the exchange will be processed regardless.

Contact
Email: contact@rapunzel.com | Website: rapunzel.com